Please email us at the address below. Email will be answered as promptly as possible during our normal hours of operation - Monday through Friday from 9 am to 5 pm eastern time, excluding holidays. If you wish to speak to a PlaybillStore.com representative personally, please include your name and phone number in your email.
RETURNS, EXCHANGES, & SALES POLICIESReturns: All sales are final. Merchandise lost or damaged during shipping will be replaced at our expense.
Exchanges: Clothing may be exchanged for a different size if returned unworn, unwashed, and with all original tags intact. The customer pays the shipping cost to return the clothing to us for exchange. Return clothing items to be exchanged for a different size to the address below, along with a note containing your shipping info, and what size you wish to be sent to you. When we receive the clothing you wish to exchange, the replacement will be shipped out.
PlaybillStore.com
60-05 37th Avenue
Woodside, NY 11377
Sales policy: PlaybillStore.com reserves the right to place any of our merchandise or subscriptions on sale, and to end any such sale, without prior notice to the public. Sale prices will not be honored once the item or items are taken off sale.
ORDERING, BILLING, & SHIPPING INFORMATIONOrdering: Orders must be placed on-line through PlaybillStore.com with a major credit card. We are unable to accept mail-orders or checks. We accept American Express, Visa, and Mastercard.
Shipping Methods: All merchandise is shipped via UPS ground, with the exception of Playbill magazine subscriptions, which ship via the US postal service.
Most orders will ship within 48 hours and arrive within 5 to 7 business days from date of purchase; however, please allow two full weeks for delivery.
PlaybillStore.com has arrangements with some of our vendors to fulfill orders for us from their warehouses. For this reason, your order may be shipped in more than one package from separate locations.
Sales tax: PlaybillStore.com is required by law to collect state and local sales tax when shipping to the residents of states in which we maintain offices - CA , FL, IL, MN, NY, & TX. State and local sales tax on the total dollar amount of your order, including shipping fees, are automatically calculated at checkout based on the shipping address.
Foreign orders: PlaybillStore.com does not ship outside of the USA, with the exception of subscriptions to Playbill magazine, which are available worldwide.
PLAYBILL SUBSCRIPTION INFORMATIONBilling: Credit card payment only for on-line orders. For payment by check or money order please email
subscriptions@playbill.com for information and order form.
Sales tax: Subscriptions are non-taxable.
Playbill Magazine: Please allow 4 - 6 weeks for receipt of first issue.
Playbill Opening Night Service: Subscription will begin with the next show to open after order is received.
TRANSACTION SECURITYPlaybillStore.com is hosted by Yahoo! Stores, which protects your personal and credit card information with state-of-the-art 128 bit encryption technology, and SSL, or Secure Sockets Layer.
SSL provides sound privacy protection by encrypting the already heavily secured channel of communication that goes between you the consumer and the PlaybillStore.com database. Using a mathematical formula, SSL puts the information you send into a complex code. Think of it as a coat of armor. Even if intercepted, which is highly improbable, it would be extremely difficult to break into.
SSL enables the consumers computer to automatically scramble the information being transmitted - such as credit card numbers - before it is sent to our database. Once it reaches our database, only our software is able to unscramble this data. As an additional safety precaution, credit card numbers are automatically deleted from the PlaybillStore.com database after 30 days.
Since the data is sent secure, you can complete your transactions with PlaybillStore.com in confidence that no one else can read, change, or otherwise tamper with your personal and credit card information as it travels over the internet from your computer to our database.