Playbill Store International
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About Us

PlaybillStore.com is a division of Playbill, Inc. Founded in 1884, Playbill is the exclusive magazine for Broadway and Off-Broadway theatregoers, providing complete cast and production credits for each show, as well as features articles and columns by and about theatre personalities, entertainment, travel, fashion, and dining.

PlaybillStore.com is an online store only. Since opening in the fall of 2000, our virtual Broadway superstore has earned a four and half star rating out of five from Yahoo! Shopping because of our dedication to providing the largest selection of Broadway theatre souvenir merchandise and superior customer service.

In addition to our own unique Playbill merchandise and collectibles, we carry the official souvenir merchandise sold in the lobbies of all your favorite Broadway shows, as well as merchandise from touring productions, which can be difficult to find anywhere else online. We also offer a large selection of Broadway and theatre-related products found on larger, mass market sites, such as CDs, DVDs, and books, all at competitive prices.



CONTACT INFORMATION

Please email us at the address below. Email will be answered as promptly as possible during our normal hours of operation - Monday through Friday from 9 am to 5 pm eastern time, excluding holidays. If you wish to speak to a PlaybillStore.com representative personally, please include your name and phone number in your email.

merchandise@playbill.com

RETURNS, EXCHANGES, & SALES POLICIES

Returns: All sales are final. Merchandise lost or damaged during shipping will be replaced at our expense.

Exchanges: Clothing may be exchanged for a different size if returned unworn, unwashed, and with all original tags intact. The customer pays the shipping cost to return the clothing to us for exchange. Return clothing items to be exchanged for a different size to the address below, along with a note containing your shipping info, and what size you wish to be sent to you. When we receive the clothing you wish to exchange, the replacement will be shipped out.

PlaybillStore.com
60-05 37th Avenue
Woodside, NY 11377

Sales policy: PlaybillStore.com reserves the right to place any of our merchandise or subscriptions on sale, and to end any such sale, without prior notice to the public. Sale prices will not be honored once the item or items are taken off sale.

ORDERING, BILLING, & SHIPPING INFORMATION

Ordering: Orders must be placed on-line through PlaybillStore.com with a major credit card. We are unable to accept mail-orders or checks. We accept American Express, Visa, and Mastercard.

Shipping Methods: All merchandise is shipped via UPS ground, with the exception of Playbill magazine subscriptions, which ship via the US postal service.

Most orders will ship within 48 hours and arrive within 5 to 7 business days from date of purchase; however, please allow two full weeks for delivery.

PlaybillStore.com has arrangements with some of our vendors to fulfill orders for us from their warehouses. For this reason, your order may be shipped in more than one package from separate locations.

Sales tax: PlaybillStore.com is required by law to collect state and local sales tax when shipping to the residents of states in which we maintain offices - CA , FL, IL, MN, NY, & TX. State and local sales tax on the total dollar amount of your order, including shipping fees, are automatically calculated at checkout based on the shipping address.

Foreign orders: PlaybillStore.com does not ship outside of the USA, with the exception of subscriptions to Playbill magazine, which are available worldwide.

PLAYBILL SUBSCRIPTION INFORMATION

Billing: Credit card payment only for on-line orders. For payment by check or money order please email subscriptions@playbill.com for information and order form.

Sales tax: Subscriptions are non-taxable.

Playbill Magazine: Please allow 4 - 6 weeks for receipt of first issue.

Playbill Opening Night Service: Subscription will begin with the next show to open after order is received.

TRANSACTION SECURITY

PlaybillStore.com is hosted by Yahoo! Stores, which protects your personal and credit card information with state-of-the-art 128 bit encryption technology, and SSL, or Secure Sockets Layer.

SSL provides sound privacy protection by encrypting the already heavily secured channel of communication that goes between you the consumer and the PlaybillStore.com database. Using a mathematical formula, SSL puts the information you send into a complex code. Think of it as a coat of armor. Even if intercepted, which is highly improbable, it would be extremely difficult to break into.

SSL enables the consumers computer to automatically scramble the information being transmitted - such as credit card numbers - before it is sent to our database. Once it reaches our database, only our software is able to unscramble this data. As an additional safety precaution, credit card numbers are automatically deleted from the PlaybillStore.com database after 30 days.

Since the data is sent secure, you can complete your transactions with PlaybillStore.com in confidence that no one else can read, change, or otherwise tamper with your personal and credit card information as it travels over the internet from your computer to our database.