If you wish to speak to a PlaybillStore.com representative personally, please include your name and phone number in your email. A representative will call you as soon as possible during our normal hours of operation.



PLAYBILLSTORE.COM ORDERING, SHIPPING, AND BILLING INFORMATION AND STORE POLICIES

Ordering: We are unable to accept mail-orders or checks. Orders must be placed on-line through PlaybillStore.com with a major credit card. If for whatever reason you are not able to place your order on-line and want to place an order by phone, please email us with your name and phone number. A PlaybillStore.com representative will call you as soon as possible to take your order over the phone.

Billing: We accept American Express, Visa, and Mastercard.

Email confirmations: After successfully completing your order, you will be sent an automatic email order confirmation. Please note that some email servers may read automatic email order confirmations as spam and place them in your spam folder, or block them from your inbox entirely. If you do not receive an email confirmation of your order, please email us at merchandise@playbill.com and we will email you a copy of your order.

Sales tax: PlaybillStore.com is required to collect state sales tax from the residents of states in which we maintain offices. Sales tax on the total dollar amount of the sale, plus shipping, is automatically calculated based on the shipping address. Sales tax will be charged for merchandise shipped to the following states: CA - 7.75%, FL - 6.5%, IL - 9.0%, MN - 6.5%, NY - 8.375%, & TX - 8.25%.

Shipping: The majority of our merchandise is shipped via UPS ground or Fed Ex Ground. A few items are shipped via USPS. We are not able to offer express shipping. Most items will arrive within 5 to 7 business days; however, please allow two full weeks for delivery.

PlaybillStore.com has arrangements with some of our vendors to fulfill orders for us from their warehouses. For this reason, your order may be shipped in more than one package from separate locations.

Foreign orders: Subscriptions to Playbill magazine and the Playbill Opening Night Service are available worldwide. All other merchandise from PlaybillStore.com ships only inside the USA.

Returns: All sales are final. Merchandise lost or damaged during shipping will be replaced at our expense. Clothing may be exchanged for a different size if returned unwashed and with all original tags intact. The customer pays the shipping cost to return the clothing to us for exchange.

Sales policy: PlaybillStore.com reserves the right to place any of our merchandise or subscriptions on sale, and to end any such sale, without prior notice to the public. Sale prices will not be honored once the item or items are taken off sale.



PLAYBILL SUBSCRIPTION INFORMATION

Billing: Credit card payment only for on-line orders. For payment by check or money order please email Playbil2@ix.netcom.com for information and order form.

Sales tax: Subscriptions are non-taxable.

Playbill Magazine: Please allow 4 - 6 weeks for receipt of first issue.

Playbill Opening Night Service: Subscription will begin with the next show to open after order is received.

Shipping and handling charges: Shipping charges for subscriptions are included in the cost of the subscription and will not appear in the shipping charges section of the order form.



EMAIL GIFT CERTIFICATES - TERMS AND CONDITIONS

1. Gift certificates are redeemable on-line only through the PlaybillStore.com website at www.playbillstore.com.

2. Gift certificates can only be redeemed by residents of the USA . With the exception of Playbill Subscriptions, we do not ship outside the USA.

3. Gift certificates cannot be used to purchase foreign subscriptions to Playbill magazine or the Playbill Opening Night Service.

4. PlaybillStore.com gift certificates have no expiration date.

5. Not redeemable for cash and may not be returned for cash refund.

6. May not be used to purchase gift certificates.

7. If your order exceeds the amount of the gift certificate, you must pay the remaining balance with a credit card. We accept Visa, Mastercard, and American Express.

8. Any unused balance will remain stored in our database and may be used towards a future purchase. There are no fees of any kind applied to balances remaining unused.

9. PlaybillStore.com is not responsible for the loss or theft of gift certificates.



TRANSACTION SECURITY

PlaybillStore.com is hosted by Yahoo! Stores, which protects your personal and credit card information with state-of-the-art 128 bit encryption technology, and SSL, or Secure Sockets Layer.

SSL provides sound privacy protection by encrypting the already heavily secured channel of communication that goes between you the consumer and the PlaybillStore.com database. Using a mathematical formula, SSL puts the information you send into a complex code. Think of it as a coat of armor. Even if intercepted, which is highly improbable, it would be extremely difficult to break into.

SSL enables the consumers computer to automatically scramble the information being transmitted - such as credit card numbers - before it is sent to our database. Once it reaches our database, only our software is able to unscramble this data. As an additional safety precaution, credit card numbers are automatically deleted from the PlaybillStore.com database after 30 days.

Since the data is sent secure, you can complete your transactions with PlaybillStore.com in confidence that no one else can read, change, or otherwise tamper with your personal and credit card information as it travels over the internet from your computer to our database.