Frequently Asked Questions

We do not have a physical store. PlaybillStore.com is an online store only. Our offices and shipping facilities are located in Queens at 60-05 37th Avenue, Woodside, NY, 11377.

Orders normally ship within 48 hours and arrive within 3 to 7 business days from date of purchase, depending upon your distance from New York City, but please allow two full weeks for delivery. If you have ordered a subscription to Playbill magazine, please allow 6 to 8 weeks for your first issue to arrive. Playbill Opening Night subscriptions will begin with the next show to open after the order is placed.

Not at this time, but we will begin offering express shipping options at checkout in the near future.

All domestic orders ship via UPS ground, with two exceptions. Playbill magazine subscriptions ship via first class mail through the US postal service; orders shipping to a military APO/FPO address, Hawaii, Alaska or Puerto Rico are shipped via Priority Mail through the US postal service.

Place the items you wish to purchase in your shopping cart, then click on the Checkout button. On the shipping and billing page, enter the shipping address. Directly below the shipping address is the Shipping Calculator. Select a shipping method and click on the Apply button. Your shipping fees and sales tax, if any, will be automatically calculated and your order total will appear on the upper right side of your screen.

PlaybillStore.com is required by law to collect state and local sales tax when shipping to the residents of states in which we maintain offices - CA, FL, IL, MN, NY, & TX. State and local sales tax on the total dollar amount of your order, including shipping fees, are calculated based on the shipping address.

We are unable to accept mail-orders or checks. Order must be placed online with a major credit card. We accept American Express, Visa, Mastercard, & Discover.

Yes, please email us at merchandise@playbill.com with your phone number and a PlaybillStore.com representative will respond promptly to take your order.

Your email gift certificate contains a unique code beginning with the “@” symbol. Simply enter the code in gift certificate field on the shipping and billing page, then click on the Apply button. Gift certificate codes cannot be used to purchase gift certificates. If your order exceeds the amount of the gift certificate, you will need to pay the remaining balance with a credit card.

Absolutely not. You do not have to register an account to shop with us, you may check out as a guest. If you are a frequent customer you may want to consider registering an account to save your shipping info and speed up the checkout process, but it's never required.

For orders shipping to residents of the USA and its territories, only a packing slip is included, which does not list prices. For orders shipped outside the USA, an invoice with prices will be attached to the outside of the package in an envelope per customs requirements.

We are not able to wrap your gifts.

We do offer quantity discounts on many of our products. To request a quantity discount, email us at merchandise@playbill.com. Be sure to include the name of the items and items you wish to purchase, along with the quantity.

Absolutely. PlaybillStore.com is hosted by the Yahoo! Merchants shopping platform, which protects your personal and credit card information with state-of-the-art 128 bit encryption technology, and SSL, or Secure Sockets Layer. SSL provides sound privacy protection by encrypting the already heavily secured channel of communication that goes between you the consumer and the PlaybillStore.com database. Using a mathematical formula, SSL puts the information you send into a complex code. Think of it as a coat of armor. Even if intercepted, which is highly improbable, it would be extremely difficult to break into. SSL enables the consumers computer to automatically scramble the information being transmitted - such as credit card numbers - before it is sent to our database. Once it reaches our database, only our software is able to unscramble this data. As an additional safety precaution, credit card numbers are automatically deleted from the PlaybillStore.com database after 30 days. Since the data is sent secure, you can complete your transactions with PlaybillStore.com in confidence that no one else can read, change, or otherwise tamper with your personal and credit card information as it travels over the internet from your computer to our database.

PlaybillStore.com is committed to protecting our customers privacy. Click Here to read our full privacy policy.

PlaybillStore.com ships worldwide.

Foreign orders are shipped via UPS Worldwide Saver or UPS Worldwide Expidited, depending on which method the customer selects. Both methods are processed and shipped within two business days and normally arrive within 3 to 7 business days. But Worldwide Saver is not available to all countries, and depending on where you live, one method may be less expensive than the other. We suggest you check both rates before completing checkout.

It does cost a few dollars more to ship via UPS, but the service is superior. With UPS your order will typically arrive in less than a week, with Priority Mail it takes at least three weeks and sometimes longer. UPS also offers tracking from our door to yours - Priority Mail does not.

It does not. Any customs duties or VAT taxes owed will be collected upon delivery of your order. We can not calculate these fees for you. If you have questions about customs duties and VAT taxes, we suggest you contact your local customs office.

No we will not. All orders shipping outside the USA are shipped with an invoice attached to the outside of the package and pass through customs as a purchase which may be opened and inspected, in accordance with international laws.

Email us immediately at merchandise@playbill.com. If your order has not shipped it will be cancelled. Orders that have already shipped cannot be cancelled.

PlaybillStore.com reserves the right to place any of our merchandise or subscriptions on sale, and to end any such sale, without prior notice to the public. Sale prices will not be honored once the item or items are taken off sale.

Clothing may be exchanged in case of sizing issues, if returned unworn, unwashed, and with all original tags intact. The customer pays the shipping cost to return the clothing to us for exchange. Return clothing items to be exchanged for a different size to the address below, along with a note containing your shipping info, and what size you wish to be sent to you. When we receive the clothing you wish to exchange, the replacement will be shipped out.

PlaybillStore.com
60-05 37th Avenue
Woodside, NY 11377

Merchandise damaged or lost during shipping will be replaced at our expense.

Items purchased by redeeming a gift certificate cannot be returned for credit.

All printed material is non-refundable. This includes books, piano/vocal selections and scores, opening night and special event Playbills, posters, and programs. In addition, any items purchased from our clearance section are also non-refundable.

All other items may be returned for credit only if returned in resellable condition. DVDs, CDs, and any other sealed products cannot be returned if removed from the original packaging.

Items must be returned within 30 days of receipt of order.

Please email us in advance to let us know you wish to return an item or items for credit. When you ship the item or items back to us, make sure you include a note inside the package with your name, address, and order number, and indicate that the item is a return.

The customer pays the shipping cost to return items to us. Outgoing shipping fees will not be refunded.

The customer is responsible for packaging the items securely to prevent damage during transit. Items must be received in resellable condition to qualify for a refund.

Your account will be credited within 7 business days after we have received the returned item(s).

Here at PlaybillStore.com, one can easily buy DVD recordings of Broadway's Into the Woods, Fosse and Jekyll and Hyde. Other musicals, such as The Light in the Piazza, Contact, and Legally Blonde, have been recorded and broadcast on television, but are still unavailable for purchase. Why some and not others? The reasons are surprisingly complicated, and as Playbill.com found out, don't always have a single answer.

Maria Somma, a spokesperson for Actors' Equity Association (AEA), says that every show that wishes to be recorded for broadcast in its entirety must be evaluated separately, and "all the terms and conditions must be negotiated on an individual basis." If the producers decide to broadcast a production, the Screen Actors Guild (SAG) and/or The American Federation of Television and Radio Artists (AFTRA) become involved along with AEA to draw up the specific contracts for the rehearsals, filming and broadcasting. If a DVD results from the broadcast, it is typically SAG or AFTRA that takes over with the negotiations.

These contracts are long and involved, and since each recorded production is treated as its own case, the headache-inducing minutia can sometimes threaten to take over. Because of this, producers often think long and hard before deciding to record, broadcast and release a DVD.

Most musicals that have been broadcast on television have done so on PBS, either through "Great Performances" or "Live from Lincoln Center." The difference between these programs is that most "Great Performances" broadcasts eventually become available for purchase, while those from "Live from Lincoln Center" do not. According to "Live from Lincoln Center," the shows that they have broadcast (such as The Light in the Piazza and Contact) were cleared for television broadcast only, and the "arrangements with the artists, guilds, and unions prohibit us from making them available in any other form."

Many productions broadcast through "Great Performances," such as Kiss Me, Kate and Cats, were recorded in England, exempting them from American union broadcasting rules; therefore, the resulting DVDs are available for personal purchase. The recent Broadway revival of Company, however, was filmed at the Ethel Barrymore Theatre shortly before its closing in July 2007 and was released on DVD in May of this year. This was possible, Somma says, because of the decisions made through either AFTRA or SAG.

Legally Blonde, however, is its own special case. As the first Broadway musical to be broadcast in its entirety while still open and with no plans to close, the deal struck between its producers and the MTV executives had very specific regulations. "Part of what was stipulated and set up upfront was that there would be a limited amount of showings," says Kristin Caskey, one Legally Blonde's producers. "They (MTV) were allowed, I believe, six airings over a six-week period. And once that was done, it was done."

The collaboration came about because MTV executive George McTeague saw the show, "fell in love with it, and thought it would be absolutely perfect for the MTV audience," says Caskey. "We looked at the pros and cons and realized that the demographic that MTV speaks to is a demographic for our show."

The success of broadcasting Legally Blonde on MTV, combined with its spin-off reality casting show that named Bailey Hanks the new Elle Woods, seems like it would be perfect packaging for a DVD, right?

Not if you think about it. "It's one thing to have a film come out, which is quite different from what you experience when you see it onstage," says Caskey. "In this instance, the MTV special was, obviously, what you see onstage, so as long as the show is running, we didn't really have any interest to have a DVD out there for the general public to purchase. Our interest is in having them come see the show, either on Broadway or on the national tour, which launches this fall. And, if at some point further down the line, years from now, if that becomes of interest, we would have to go to the studio and all of the different unions to see if this is something everyone wants to do." - Lindsey Wilson, Playbill.com